What great is writing your displeasure to this so called “customer service†if absolutely nothing is done to handle the complaint.
I was on hold with reservations numerous occasions for very extensive periods of time. One particular AA reservations and one particular agent informed me it will Charge me an additional $189.00 to fly out following morning then mentioned that flights had been booked future working day.
I flew from Tampa to Chicago inside a 737. Thanks for Row 7 for handicap. In my eighty three many years I have experienced both equally knees replaced, stroke, open coronary heart surgical procedures in addition other ailments. Being 6’four″ I actually require the leg room. I applied the restroom up front plus the 737 has a difficulty—usage of the rest room bowl. The bathroom lid and seat should really stay up when lifted. I needed to use my knee to maintain them up. As a result of curvature of the ceiling and the space towards the rest room I had to angle my entire body seriously ahead to make use of the facility which intended I couldn't see what I had been carrying out.
I just acquired off the telephone with Connie Sanders from the DFW Office environment. I asked for her title due to the fact she was so form and helpful to us. I have not often encountered someone so helpful and caring. If all of your representatives could possibly be like her you would have a beautiful airline.
The complete reverse is your worker Liibide (sorry I didn’t receive the spelling of his title). I wait to get in touch with him a Buyer Service Rep. He did help me with some difficulties I had on my outgoing flight but in essence was of no help in anyway with my return flight.
This exercise is not a person American Airways must continue to exercise as is dehumanizing and down correct inconsiderate of having to pay buyers. This encounter has fully left a bad taste in my mouth and it took from The good holiday vacation I just lately knowledgeable .
Certainly the worst flying expertise I have ever experienced over a domestic flight! Late stry for no evident rationale and took 40 mins to receive to terminal. Then An additional 40 to get baggage. Terrible.
we ended up charged $861 to alter the flight itinerary. The travel agency blames the AA for that large payment and AA washed their hands.
I are actually stuck in Charlotte for nearly on a daily basis now. I am supposed to be connecting to New Bern, NC. I will not be traveling American Airlines once again!
I'm holding reservations for flights departing 26 Sep. I booked this flight in June. I am employing two vouchers as partial payment for these flights. I despatched the vouchers to the deal with provided in July.
Hello，I planned to question questions on provide a cat in the U.S. to China, so I named your Chinese service. The woman termed Annie picked my cellular phone. I requested my question and she or he said †there is Your Domain Name not any way†I stated anyone told me it is feasible. She claimed †They are really lying†she did not give me any clarification. I made a decision to simply call all over again, One more lady answered my phone.
I did not have any bags to check! Why does AA Client Service carry on to lie about explanations that the flight was overbooked? The ticket agent instructed me the flight was overbooked.
I have produced 3 attempts to Call customer service through e-mail regarding a current Intercontinental flight where I had problems with not merely the popular seats that i did not obtain, although the Awful purchaser service through which my sister and I been given. She was discriminated in opposition to for becoming to massive to become served foodstuff as the tray couldn’t come down Hence the flight attendant explained he couldn’t feed her. While there have been open up seats, and we might have been much better accommodated, instead we have been put close to the windows and trapped there with infants.
Very let down re lack of acknowledgment of any irritation I encountered. Looks like a straightforward courtesy.